Thank you for choosing Mog Print for your printing needs. Please review our shipping policy to understand how we handle the delivery of your orders.Order Processing:
All orders are processed and shipped within 24 hours from Monday to Friday.
UK Orders:
We offer two delivery methods for UK orders at checkout:
Standard 1st Class Tracked Delivery:
Delivery typically takes 1-2 working days.
Express Shipping:
Next day guaranteed delivery (Monday to Friday).
International Orders:
For international orders, we use Royal Mail International Tracked Delivery:
Europe:5-10 days.
Rest of the World:7-14 days.
Please note that these delivery times are estimates, and actual delivery may vary based on factors beyond our control, such as customs processing times.Order Tracking:
Once your order has been dispatched, you will receive a tracking number via email to monitor the progress of your delivery.
Shipping Costs:
Shipping costs are calculated at checkout based on the weight of your order and the destination.
Customs and Import Duties:
For international orders, customers are responsible for any customs and import duties that may apply. Mog Print is not liable for any delays or additional charges incurred during customs processing.
Undeliverable Packages:
In the event that a package is undeliverable due to an incorrect address provided by the customer or failure to collect from a local postal service, the customer will be responsible for any return shipping costs.
Lost or Delayed Packages:
While Mog Print is not typically responsible for lost or delayed packages once they have been dispatched, we understand that exceptional circumstances may occur. If a customer can provide substantial evidence demonstrating that they genuinely have not received their order, we will take some accountability and work collaboratively to resolve the issue.
Peak and Busy Times:
During peak times, such as Christmas and other busy periods, delays may occur due to high demand and increased postal traffic. We appreciate your understanding during these times and recommend placing orders well in advance to ensure timely delivery.
If you have any questions or concerns regarding our shipping policy, please contact us atinfo@mogprint.co.uk Thank you for choosing Mog Print!
